Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung mail app unresponsive

(Topic created on: 30-12-2021 01:30 PM)
508 Views
Moyah8
Voyager
Options
Ever since the latest update of the Mail app to 6.1.60.16 it keeps getting unresponsive and crashes out. I'm using s20ultra with Android 11. 

I've tried uninstall and then reinstall the app and the same issue is there. 

As anyone else had this issue and found a fix? 
0 Likes
6 REPLIES 6
xSteveuk
Mastermind
Options
Hi
Have you tried Going settings
Apps
Samsung mail app
And clearing the cache and data
And see if that helps
0 Likes
Moyah8
Voyager
Options
Yes, I've tried that and no luck. I've even gone as far as uninstalling the entire app, and then install again. The issue just presents itself again!

It all started after that update, and it's also happening on my S21+
0 Likes
xSteveuk
Mastermind
Options
Have you tried clearing
The phone cache
And see if that helps Resolves
The issue

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
0 Likes
Moyah8
Voyager
Options
Nope. That's the same as the first suggestion you made and has no effect
0 Likes
Moyah8
Voyager
Options
Update on this: The problem is not present on my Tab S7, but is also on my A51. So it would appear its a mobile device issue. 🙄
0 Likes
Moyah8
Voyager
Options
Hi, this did not solve the problem. I had a remote session with a Samsung agent who saw the problem. We uninstalled the app and configured again. It was working OK for about 10 minutes whilst I still had agent connected, but sadly the problem came back very shortly after. 😕
0 Likes