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S9+ not recieving any updates!

(Topic created on: 14-01-2020 11:59 AM)
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Fabian08
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20200114_124903.jpg

Hello

I own a Samsung Galaxy S9+ and it has never recieved a single update since i bought it. Smart switch app won't work as well..trying the OTA won't work as well. Please help, im stuck at 8.0.0 it's 2020 already. Where I live At&t isn't supported.

Kind regards.

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IreibeX
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@Fabian08 wrote:

Hello

I own a Samsung Galaxy S9+ and it has never recieved a single update since i bought it. Smart switch app won't work as well..trying the OTA won't work as well. Please help, im stuck at 8.0.0 it's 2020 already. Where I live At&t isn't supported.

Kind regards.


I suggest you contact the support via the Samsung Members App. Or call a Samsung Service Center. I seems the region for which the phone was configured, the SIM and/or the region where you are located don't fit.

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IreibeX
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If you want to try something out : remove SIM, do a factory reset, before configuring the newly setup phone insert SIM, then it should ask you to agree to configure according to region.

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Fabian08
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I'm sorry to inform that my region does not support samsung members, currently this device is not located in the place that it was manufactured. Unfortunately I can't find a way to update my phone. I am concerned about flashing a new rom in this device. Also I am afraid to perform a manual update process. Thank you for your time.

Kind regards.

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IreibeX
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@Fabian08 wrote:

I'm sorry to inform that my region does not support samsung members, currently this device is not located in the place that it was manufactured. Unfortunately I can't find a way to update my phone. I am concerned about flashing a new rom in this device. Also I am afraid to perform a manual update process. Thank you for your time.

Kind regards.


Then bring the phone to Samsung, they can install the latest android version

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Fabian08
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I shall do that as soon as possible, thank you

 

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