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S21

(Topic created on: 26-09-2021 08:24 PM)
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Chrisbigh71
First Poster
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For some reason my S21 keeps randomly rebooting, any ideas why?
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4 REPLIES 4
Ashb86
Journeyman
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Yes it could be that you have the setting switched on for auto restart Screenshot_20210926-203319_Device care.jpg
Majorj0nny
Pathfinder
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Have you installed a new live wallpaper recently ? I had one recently that kept crashing my phone
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BandOfBrothers
Samsung Members Star ★★
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Hello @Chrisbigh71 

 

Such issues are hard to troubleshoot especially if they are random.

Put your phone in Safe Mode which may help.

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

If the issues stop in safe mode then start deleting your most recently downloaded apps until it stops.

If it continues then clear the phones system cache files.

Clear your System File Cache vai the instructions in the Samsung Link. You may need to hook upto a computer or insert your headphones to get to the recovery menu. https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ 

If that does not help them back up and factory reset.

The final resort would be go go to a Samsung Service Centre. 

I wish you all the best with this situation. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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nico81arg
Pathfinder
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Had the same issue with mine, speak with customer service that confirmed I need to get my phone repaired... now the options are to send it back and hope they can fix in at least 2 weeks or live with the issue...
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