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S21 Ultra heating & camera issues - WHERE IS SAMSUNG'S RESPONSE??

(Topic created on: 31-01-2021 09:57 PM)
3654 Views
Guy41
Navigator
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I've already posted earlier regrading the extreme overheating I'm experiencing with my S21 Ultra, and also commented as to how the camera lags and stutters (Esp. in portrait & 108mp modes).

I can, maybe, accept a new product not being fully optimized although I suspect this is a hardware issue.

What I cannot accept is Samsung *not replying or addressing* any of the posts here.
SAMSUNG - people paid significant amount of their hard-earned money to have a flagship product. 
We expect to see flagship customer service and communication.

Thank you.

35 REPLIES 35
Ksn
Explorer
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I hope it fixes everything.  We all bought this phone because we believed it will satisfy our day to day needs. Also hope it comes soon.

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Gionike
Voyager
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DPD just confirmed they will deliver my 3rd phone tomorrow. I'm going to set it manually this time as s new device instead of using the Samsung switch App. let's see.
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John19691969
Hotshot
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why keep it not worth over 1100 pounds i sent the rubbish back
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John19691969
Hotshot
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give up ...3rd phone ...sent back one not taking a chance on it again
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John19691969
Hotshot
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from other site so hot it burnt his arm

Screenshot_20210201-174134_Samsung Members.jpg

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realmm99
Journeyman
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Unfortunately my S21 Ultra gets too hot. It heats up after 5 minutes when I open the camera. After 20 minutes, the whole body gets very hot and burns my hand. And the processor temperature reaches 70 degrees and above...That's why I sent the device back. 20210203_200626.jpg