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S21 notification - Connection to mobile network may result in additional charges

(Topic created on: 29-09-2022 04:25 PM)
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gablec13
Explorer
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Hello,

For last two months I am using Galaxy S21.

So far I could not find how to remove annoying notification which pops out every time when I loose WiFi connection.

It says

"Connection to mobile network may result in additional charges."

Is there any chance to stop this?

There are option data warning and data limit which will tell me if I have to  worry about my Internet data, I don't need to be reminded 50 times every day about possible additional charges?

Screenshot_20220922-231833_One UI Home.jpg

Thank you in advance.

 

17 REPLIES 17
GoanGeek
Samsung Members Star ★
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Worth A try.

Settings >connections > mobile network > turn off roaming if on.
gablec13
Explorer
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Thanks, but no luck. Roaming was off. I tried turning it on and off again.

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12th man
First Poster
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I have same issue while on mobile data. Could you help me bro if you get solution 

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tjnwww
First Poster
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Have you found anything on this yet? I also have this problem on a Note 10+ I bought recently. Just like the poster, my phone is from Korea, so maybe that's the issue?

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gablec13
Explorer
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To be honest I expected to receive some kind of Samsung support here.

To me it seems Samsung is not showing interest resolving problems that customers are reporting.

Something similar I am noticing for years when reading reviews for apps on Galaxy Store.

I started the thread and I haven't solved the problem in the meantime. I could not find info that changing firmware is safe, and I never did that, so I postponed that for a while, as I have someone running mobile phone service in my home country and I will try my lack when I am there.

Unfortunately for me biggest problem that I have with S21 is that it lose network on almost daily basis on way that phone does not "see" SIM card.  I visited Vodafone to get new SIM,  but problem is still present.

Reset, or turning off the phone and taking out SIM card out, then inserting it again has to be repeated few times to have phone ready to be used.

In overall, I highly regret buying the phone outside of UK market.

 

GRB10
First Poster
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I have the same problem with my Galaxy Xcover that was sent to me from Korea.
Will keep following this thread in case someone will come up with a solution.

Thanks

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tjnwww
First Poster
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That's unfortunate. I expected samsung support to say something as well, seeing as most other companies have active support teams in their forums.

I've yet to find a solution as well, but I can definitely say the issue is related to it being a Korean phone, and it seems to be exclusive to Korea. Searching in Korean doesn't really give any better results though. From what I could find, this might just be something we're stuck with.

I'm currently using a Korean SIM card with no issues, but when I was using another one not from Korea I had similar issues with the SIM card disconnecting frequently. I assumed it was because I was using roaming and left it at that, but it's concerning to see you've had that issue as well…

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AndrewL
Moderator
Moderator
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@gablec13: It does appear that the notification you're seeing is an embedded feature of the phone, and can't be toggled off completely. As a possible workaround, please heading to Settings > Connections > Wi-Fi > Tap the 3 dots in the top right > Advanced (Android 12) or Intelligent Wi-Fi (Android 13) > Switch to Mobile Data, and toggle this option off. 

If you need to maintain your connection while you walk between buildings, swipe from the top of the screen to the bottom and manually enable Mobile Data. You could also automate this in another way by heading to Settings > Advanced features > Bixby Routines > Add routine > If > Wi-Fi network > Disconnected > Then > Mobile Data > On. I'm not sure if this will prevent the 'Additional charges' notifications from showing up, but it is worth exploring as an option. 

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