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S20 ultra update

(Topic created on: 26-07-2021 06:24 AM)
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Nabz1
Journeyman
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Is there any way to download software updates via mobile data i sometimes dont have access to wifi as i often stay in a rural area which has no wifi. I have an unlimited plan so dont see why i cant download the update via mobile data the option simply does not exist or i simply cant find the correct setting can some one please advise as this is very annoyinggg. Thank you

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16 REPLIES 16
APARMAR
Troubleshooter
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There is no option to use Mobile data to download software updates as you should already be able to do so. I have an S20 Plus and I have downloaded many software updates over mobile data with no issues.
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Nabz1
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Well i cant hence why i am asking for solutions i always get a message to connect to wifi to download the  software update

Screenshot_20210726-013447_Software update.jpg

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BandOfBrothers
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@Nabz1 

 

Try turning that toggle Off that says Auto Download Over Wi-Fi 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Nabz1
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Tried that keeps forcing me to connect to wifi to download 

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BandOfBrothers
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That's a conundrum as I always use Mobile Data to update my phone's software when it becomes available @Nabz1 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
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Which carrier are you with @Nabz1 as this maybe a contributing factor.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Nabz1
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Im with o2 but i have an unlimited plan  

BandOfBrothers
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I'm on o2 with a 100Gb Payg data allowance.

I always update my phone's software using Mobile Data.

Have you tried a Google Search  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
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When you tap on the update button can you screen shot what it says or does that screen pop up straightway that you've already supplied @Nabz1 

I know you can change the settings when updating apps via the Playstore to work over Wi-Fi or Mobile Data but updating the phone's own software should let you do it over Wi-Fi or Mobile Data as long as the signal is strong enough.

I see 5G is on.

Just as a process of elimination can you go into Settings,  Connections and switch to 4G to see if that makes a difference.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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