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S20 Hard Factory Reset ADVICE PLEASE

(Topic created on: 04-03-2023 11:02 PM)
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mattcollo
Apprentice
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I want to hard factory reset an s20 as I can't recall password. Tried to turn off phone pressing power & volume down then hold power volume up but no menu appears just loads to Home Screen, Any advice on getting successful Factory restored please

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Solution
Hypertext1464
Pioneer
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When using recovery mode try turning off the device and connecting to a pc via USB then hold power & vol +

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7 REPLIES 7
laundoner
Apprentice
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If the phone is linked to your Samsung account, you may be able to reset the password from a web browser on a PC or Mac
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mattcollo
Apprentice
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unfortunately it isn't 😢

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laundoner
Apprentice
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In that case I will be interested to know if there is an answer. Like if Samsung can reset after providing satisfactory proof of ownership, for example
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StuartR
Troubleshooter
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Samsung experience store can unlock this but you'd need to prove ownership of the phone.

They may be able to do it remotely via customer service, if they do you'd still need to provide proof of ownership.
Solution
Hypertext1464
Pioneer
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When using recovery mode try turning off the device and connecting to a pc via USB then hold power & vol +
mattcollo
Apprentice
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worked a treat thank you

Hypertext1464
Pioneer
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You're welcome :smiling-face:
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