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S20+ 5G no update available

(Topic created on: 29-12-2022 10:52 PM)
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Izikovic
Apprentice
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Hello,

I have an S20+ 5G phone, bought in the UK, but I don't think I have ever had an update installed since buying it. I am still on One UI version 3.1, Android 11 and Security patch level "1 February 2021". When I try to "Download and Install" an update from "Software update" settings, it just keep telling me that my "Software is up to date".

Is there a way to force my phone to update?

Thanks

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8 REPLIES 8
mj19201
Student
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I would not worry so much about 5g if you have 4g you will be doing better as 5g is actualy worse than 4g by a lot look into it 😉
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BandOfBrothers
Samsung Members Star ★★
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Hi @Izikovic 

Who supplied the phone to you in the UK ? 

i.e was it Samsung UK ?

You could also try Samsung Smartswitch to see if there's any update that route.

Sammobile has information on their site in regards to software updates too.

Try removing your current sim card and insert another networks as this has been known to help instigate an update but isn't guaranteed. 

A Samsung Service Centre maybe able to help.

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Jonesy1
Pioneer
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Wouldn't update if it's working as the current update has made my phone and thousands more unusable.
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ynneL
Troubleshooter
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Yes 5G is utterly terrible as you can see 😂🤣Screenshot_20221230_120144_Speedtest_1000007712_1672401704.jpg
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Izikovic
Apprentice
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Hi @BandOfBrothers 

I bought it from ChitterChatter UK.

I tried with SmartSwitch and I get the same result, "No new updates".

I'll try with a different sim card and if not, try calling Smasung Service Centre.

 

Thanks!

BandOfBrothers
Samsung Members Star ★★
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@Izikovic 

In Settings and then About Phone and Software Information what are the three alphabetical letters at the end in the Service Provider Software Version section ?

For example mine is EUX.

I ask as some reviews on Trust Pilot state this company deals in grey imports from europe which can in my experience cause delays in these phone's receiving updates as your dependent on the country of origin releasing it.

https://uk.trustpilot.com/review/chitterchatter.co.uk?page=2 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Izikovic
Apprentice
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@BandOfBrothers 

 

The last three letters are XSG.

 

Is this something that can be changed? Would using a VPN help with getting the update?

Thanks

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BandOfBrothers
Samsung Members Star ★★
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Hi @Izikovic 

Looking at various sites one being https://krispitech.com/find-samsung-csc-code/ 

Your Csc code points to > 

  • XSG = United Arab Emirates

To look at avenues you raise you'd need to look on sites such as xdadevelopers.com and sammobile 

Disclaimer  > Be very careful and wary of trying to change things like this.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "