Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S10+ chat feature issues

(Topic created on: 25-07-2022 11:05 AM)
390 Views
AlyaB
Explorer
Options
Ever since I came back from holiday the chat feature on messages is no longer working.  I have contacted Samsung but still waiting for reply after a bit of back and forth. 

Done the usual reset messages, cleared cachet and data etc but still will not work.

Has anyone else had and resolved this issue.

Thank you 
0 Likes
2 REPLIES 2
AndrewL
Moderator
Moderator
Options

@AlyaB: As the issue occurred after you'd been abroad, have you tried reaching out to your network to see if the feature is still active on your account? If it is, try heading to Settings > Connections > More connection settings > Rich communications, and toggle this option on if applicable. Now, if you're using the Samsung Messages app, head to the app > Tap the 3 dots in the top right > Settings > Chat settings > Chat features > On > Default message type > Automatic. Let me know how you get on. 

0 Likes
AlyaB
Explorer
Options
Hi I had to get a new sim to rectify the issue
0 Likes