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S pen on a S21 ultra not working

(Topic created on: 04-12-2022 03:39 PM)
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AnneAlty
Apprentice
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November 22 update has stopped my S pen from working, can't reset it, it will not pick it up. Anyone else have this issue ?
9 REPLIES 9
GoanGeek
Samsung Members Star ★
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Is it ON under settings > search for Spen.

Also consider just normally restarting your phone.
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AnneAlty
Apprentice
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Yes its on in settings, ice restarted my phone and still nothing, it will not recognise it, I wish I hadn't accepted the update as its now useless, Samsung need to sort another update out as I used the pen for loads of things.
GoanGeek
Samsung Members Star ★
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I don't have any issues.

I would make sure all apps are updated in both stores.

Do a WIPE CACHE.
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AnneAlty
Apprentice
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I have already done all that. It worked 10 mins before the update then nothing since. everything is updated just obviously a glitch in the update. Hopefully they will put another one out soon as loads of people have issues with this update.
Chris Mehl
First Poster
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I believe I have the same issue. I have a Galaxy S21 Ultra with the original s pen, not the s pen pro. It says it's on in settings, but my phone will not detect any movement or touch from it, seemingly after the update. Hope this gets fixed soon! 

AndrewL
Moderator
Moderator
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@Chris Mehl: If you place the S Pen in it's holster, then head to Settings > Advanced features > S Pen > Air actions > Tap the 3 dots in the top right > Reset S Pen, does this resolve your issue? 

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AnneAlty
Apprentice
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No, it doesn't have a holder and if you press the 3 dots it's s pen Pro which it isn't.
bearcat
Student
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I cannot get mine to work it's so infuriating 

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bearcat
Student
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Mine does not even show that option it only has an option to try & connect an s pen pro

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