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PERMANENT FIX FOR APP CRASHES AVAILABLE

(Topic created on: 23-03-2021 01:55 PM)
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JamesCKelsall
Voyager
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A permanent fix for the issues which stated yesterday is now available.

Multiple people are now reporting that the latest updates for both webview (https://play.google.com/store/apps/details?id=com.google.android.webview) and chrome (https://play.google.com/store/apps/details?id=com.android.chrome) have fixed the issue.
If these apps have updates available, you should try installing these updates. If you are still having issues after updating these apps, see this thread https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117... for details of a temporary fix.

Users who have already applied the temporary fix should be able to update the apps, however if this causes the issue to return, you should repeat the instructions in the original thread to uninstall them again. If updating does not cause the issue to return, you should be able to safely re-enable automatic updates.

If anyone continues to have issues after updating both apps, please let me know so that I can update the post with details of the issue.

EDIT: The Samsung members anti-spam feature appears to be periodically blocking me from commenting. Sorry if I'm not able to respond to comments immediately. 

EDIT: If you want to share this thread, press the share button in the top right corner of the screen (it looks like 3 circles with lines between them) then press on copy. You should then be able to paste the link wherever you need to use it.

Ongoing issues:
  • A number of people are experiencing issues updating these apps (mostly getting stuck at the pending download stage) and many of these users appear to be unable to uninstall previous updates through Google play. These users should uninstall updates through the system settings (details in the thread at https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117...)
  • One user has reported issues with the play store itself crashing when attempting to download the updates.
  • A small number of users have reported the issues persisting after updating both affected apps. I would guess that for whatever reason the new (fixed) version isn't yet available to these users, however I would welcome feedback from anyone who may know more.
If anyone has any idea how these users can sort the issues out, please let me know so that I can update this post with details.

If you are experiencing any issues after trying the above fix, please let me know (even if it is already listed above), and include as much detail as you can (what is happening, do any errors appear, etc.).

None of the issues appear to make the problem any worse or reintroduce solved problems.
71 REPLIES 71
witticles
Explorer
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just endlessy scrolls waiting for download
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JamesCKelsall
Voyager
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When you say there is no option to uninstall the updates, is that for one or both apps?
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witticles
Explorer
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what are th 2 apps i will re check. following the updateinks above. one endlessly scrolls and doenst do anything. the chrome one press update it briefly flicks off and then just offers to update again. i know little about this stuff. i use a phone for email phone calls and texts lol
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witticles
Explorer
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i dont even see the android system webview in my apps? so far everything suggested has just got rid of more of my original settings and data.i cannot log in to any email accounts other than gmail. so sky and outlook work accounts not available it just
says network error. tried updating chrome from link and it dies nothing.
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JamesCKelsall
Voyager
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Have you tried updating webview? The first link in my post should take you straight to its page on the play store. If you aren't able to, what do you see on that page? Is there an error, or is there no green update button?
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Aquaduck
Journeyman
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the Web view updated, but the chrome won't. camera app still in responsive and crashing
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witticles
Explorer
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hi james there is a green update button and when you press it it just endlessy scrolls. nothing happens
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Solution
AndrewL
Moderator
Moderator
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Hi all. Further to the advice offered by @JamesCKelsall you can access the app updates for Android System WebView and Chrome by following the steps below.

Settings > Apps > Search 'webview' > Android System WebView > App Details In Store > Update

Settings > Apps > Chrome > App Details In Store > Update

Please note that If the Update menu is not available, please tap the Enable button to activate the app update.

Joeeye
Samsung Members Star ★
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I tried updating earlier on my S21 Ultra and apps were still crashing. Since then however I believe an updated update has been uploaded to the play store which fixes this issue.
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JamesCKelsall
Voyager
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Were any other apps crashing before the update, and if so, are they working now? As far as I am aware, the camera app doesn't use either webview or chrome's alternative, so it shouldn't be crashing with this issue, although I may be wrong on that.
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