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Overheating

(Topic created on: 26-10-2021 09:34 PM)
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dddcc
Journeyman
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Hello fellow members.
Do you have any advice about this overheating issue in my s21 ultra? I get this more often now since I enrol for the one ui 4 and android 12. Even in idle mode it is heating up to 40 degrees or more based on a 3rd party app. This is really concerning. I had to turn off my phone to cool it down.
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5 REPLIES 5
ironass
Samsung Members Star ★
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Since your update to Android 12, One UI 4, Beta test firmware, have you wiped your cache partition and used Galaxy App Booster?

See...

Wipe Cache Partition & Galaxy App Booster

 

https://eu.community.samsung.com/t5/galaxy-s21-series/wipe-cache-partition-amp-galaxy-app-booster/m-...

 

Also, not all apps in the Google Play Store have been updated for Android 12 and can cause issues.

 



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
dddcc
Journeyman
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Hi. Thank u for your reply. If I do this will my files be erased? How do i download galaxy labs app. Not in the playstore
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ironass
Samsung Members Star ★
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@dddcc 

 

Wiping cache partition does not affect data.

 

I never said Play Store... "Samsung Galaxy Store"



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
dddcc
Journeyman
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Hi
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dddcc
Journeyman
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(com.android.samsung.utilityapp:2290:9901:31b99f2d0062)

I couldnt download galaxy lab app instead I get this error code
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