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No sound when upload video to whatsapp

(Topic created on: 16-12-2021 11:31 AM)
312648 Views
I_deeyana
First Poster
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I've updated my device #S21Ultra this morning. Tq for solved the previous problem. I'm able to upload video from my gallery directly to whatsapp. But somehow sorry to say.. when the video been sent.. there is no audio. It's muted. Hope u fix it at your soonest. Tq

104 REPLIES 104
Members_HVUOKyO
First Poster
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Hi,

I made a video and added audio to it this AM. I uploaded it on whatsapp and faced the same issue as you. There was no sound. I hope whatsapp fix this issue soon also, very annoying.

Madmaus
Navigator
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My girlfriend had the same problem. 

Purplepixiewings
First Poster
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I am having exactly the same issue. Hoping it gets fixed soon as driving me crazy 🤪 

slicknick
Student
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Same problem here with the s21 ultra. Very annoying.

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Madmaus
Navigator
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Is doenst seem te be widely spread as most of the users doenst have this problem.

If anyone have a solution please let me know. 

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Members_LhZAqyX
First Poster
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Same here. I'm using the s21 Ultra. It tends to happen when I'm uploading directly from the gallery but can forward videos I've been sent with no problem.

 

At least the green line has disappeared now, though... 

Ladislav Hub
Student
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Hi,

I'm using S21 ultra. I have the same problem. But it only happens when I send an edited video directly from the Gallery. Unfortunately, most of my videos are edited. 😬

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Solution
PavelS21
Journeyman
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I have found a solution,

When we edit a video on S21 It gets saved in a special format so we can be able to revert it.

Unfortunately Whatsapp can't handle this "editable file" correctly and it messes up the sound.

The solution is to create a new video and save it.

It worked for me.

Hope this works for you too.

Ladislav Hub
Student
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It works for me too. Thanks a lot👍

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