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My screen keeps reverting back to portrait since new update

(Topic created on: 15-09-2021 02:18 PM)
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Kelly
Journeyman
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Since the latest update when I watch Sky go or Netflix my phone will only work on landscape for 5 minutes then reverts back to portrait.

Any suggestions?

Thank you
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40 REPLIES 40
nowdeleted
Big Cheese
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Is auto rotate enabled ??
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Kelly
Journeyman
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Yes. For sky go I have to enable it to watch it landscape.
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Mike_87
Apprentice
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Mine does the same now after update, so annoying. I really don't want to have to factory reset as now the geniuses at Samsung have decided to not support memory cards anymore I will lose all my music and files etc. At least with a memory card you could put it all on there then take it out and factory reset then just pop the card back in. If this auto rotate fixes for you can you let me know on here and I will do the same for you?

Kelly
Journeyman
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I was on the phone to like you I don't want to do a full reset. The part reset doesn't work.
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Mike_87
Apprentice
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This shouldn't be happening on a £1000+ phone. It's disgusting really

Mike_87
Apprentice
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I've had a few problems I've got a s21 ultra absolutely should have no problems with it for how !uch Samsung charge for the phone. Real let down. At least with 2 of us with this problem it seems like a software problem rather than the actual phone

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Josh_S
Pioneer
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Hey everyone.

This is quite unusual behaviour that I haven't seen before. If you launch a video from the native video-player (for example, using My Files), does it revert back to portrait as well after "X" amount of minutes?

AshtabS9Ultra
Mastermind
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This isn't a fix but a work around, have you tried watching it in landscape and while in landscape pulling down the drop down menu and locking the orientation?? I know that doesnt fix it but could resolve it for now.
Kelly
Journeyman
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I did a factory reset in the end. I backed up everything then reset. Hours to restore but it fixed it.