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My S9+ doesn't play the top speaker and it always says "unable to play during call"

(Topic created on: 14-10-2019 08:27 AM)
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Kelvin039
First Poster
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Hello, my name is Kelvin and I have a problem (well 2). My first is the audio, this all started 3 days ago when I just finished school and I was ready to listen to tunes (Spotify, YouTube, and etc.) But then I used it and all I heard was the bottom speaker then I put it down and started play with both. After a while I found out whenever you cover the camera looking at you while you use your phone (like put your thumb over it). This makes stuff really hard and I'm unable to play games without having half audio. Plz send solutions. 

   My next problem is it says "unable to play during call" This started 2 days ago and when I attempted to wake up at 6 AM ready for school didn't hear anything. Then when I woke up I,

I found out it was 7:48 AM. This was a very stressful morning. Whenever I tried the thing where you clear cache all of it comes back. So plz send solutions. 

 

-Kelvin T. 

       A 12 year old boy. 

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CarlH
Moderator
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Hi @Kelvin039. Can you try this test?

 

1. From the phone dialler, enter *#0283#.
2. Select Start : SPK_2ndMic.

 

Say a few words as if you were on a call and let me know the results. 

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Kelvin039
First Poster
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The sound works again on both sides 😊
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