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My S10+ Plus over heating 10 minutes uses

(Topic created on: 14-07-2019 12:30 PM)
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dryusufbal
Student
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i have just bought 3 days ago new s10+ but it is heating only i run instagram or chrome web page. i dont use game. only 3dh app, whatsup, bank,herewego,opera,spotify twitter shazam only. i used powersave mode. and i use 10 minute is overheaed back and right left side metal. İ restart phone then it start normaly but i have hand ons use 10minute it will get overheated.

 

can you help me please

4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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@dryusufbal 

 

That's not good @dryusufbal 

 

Do you have a case on it ?

 

If not then as it's so new then I'd suggest to look at contacting whoever supplied the phone to you and ask for a brand new replacement.

 

Hopefully you have a cooling off period to do this.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

StellarTraveler
Helping Hand
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@dryusufbal wrote:

i have just bought 3 days ago new s10+ but it is heating only i run instagram or chrome web page. i dont use game. only 3dh app, whatsup, bank,herewego,opera,spotify twitter shazam only. i used powersave mode. and i use 10 minute is overheaed back and right left side metal. İ restart phone then it start normaly but i have hand ons use 10minute it will get overheated.

 

can you help me please


I agree with bandofbrothers reply. No acceptable reason the tele should do that in 10 mins, unless it was charging.

StellarTraveler
Helping Hand
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AND Welcome to your community here.:sun-with-face:

Solution
dryusufbal
Student
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it is so weird. i just unload bixby vision app : picture link, and restart it gone and cooler now. i dont understnt it is optimized for galaxy s10+?? i chech on cpu-z it heat is 32 celcius.

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