19-05-2023 07:33 PM
21-05-2023 05:11 AM
21-05-2023 10:55 AM
@tone21: If you have attempted the steps in the link provided above by @Fiona26, and the issue has persisted, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method. From here, an advisor will be able to assist you further, and arrange for the phone to be inspected by an engineer.
https://www.samsung.com/uk/support/contact/
Alternatively, you can arrange the inspection yourself on our website by following the link below, or via the Samsung Members app > Support > Other ways to get help > Request service.
https://www.samsung.com/uk/support/repair/
21-05-2023 06:30 PM