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Microphone issue S21ultra

(Topic created on: 05-03-2022 04:34 PM)
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Cgkratos
Journeyman
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My s21 ultra's microphone doesn't work with other apps, only works with my camera whenever I'm shooting a video on it, but when I try using other apps e.g snapchat, even bixby doesn't respond to my calls anymore and Google too.

Thanks in advance 🙏🏽

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5 REPLIES 5
AndrewL
Moderator
Moderator
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@Cgkratos: This could be related to your app permissions. Please try heading to Settings > Apps > Snapchat (as an example) > Permissions, and make sure that Microphone is allowed. If the affected apps and features have permission to access your mic, please head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Mic, and follow the on screen instructions. Do you encounter any issues during the Mic test? 

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Cgkratos
Journeyman
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Hi, microphone is enabled in these apps, but it doesn't work and also I'm a Nigerian so samsung members doesn't work here.

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Chris_Haunch
First Poster
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I have the same problem. I think one of the 3 microphones are not working
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renie
First Poster
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i also have the same problem only seems to happen after last update,.

it happens on calls too sometimes people cant hear me sometimes they can, google assistant and Bixby neither work

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Members_zdNZaOo
First Poster
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Yes on my Snapchat  voicenote messaging isn't working  , 've reinstalled  Snapchat  , cleared the cache & it's still not working 

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