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Issue after software update on Samsung Galaxy S10 5G

(Topic created on: 24-12-2022 12:21 AM)
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ih4
First Poster
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After upgrading the software for my Samsung Galaxy S10 5G I experience a number of issues:
- I cannot log into my account,
- Samsung Experience Services keeps stopping
- Samsung IMS keeps stopping
- as a result, I cannot switch on Mobile data
- the battery dries extremely fast (down about 50% in three to four hours  with minimal usage)
 
I have tried out all the usually suggested remedies:
- reboot the phone
- force stop and reboot the phone
- clear all caches
- take out the SIM card, clean it and re-insert it
- insert SIM card into a different device to make sure it works (yes, the SIM card works)
- switch to Safe mode to investigate whether a faulty App may cause the problem (no App showed up as faulty).
 
None of these worked. I still cannot sign in to my Samsung account (although I can sign in to it on my laptop).
 
Do you know what may be the problem and what could help?
 
Many thanks!
4 REPLIES 4
jacs68
Apprentice
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Hi my phone is the same my son thinks most older phones battery doesn't last long but I tried an external battery case just so I don't run out of battery. In case of any problems thank you 😊
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jacs68
Apprentice
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I have the same with my galaxy s10 thank you 😊
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Members_coORcw9
First Poster
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Did you get  resolve as I have this problem

 

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puggs
Student
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Just experienced the same problem here! Applying the latest software update broke my S10. Luckily for me I had  already ordered an S23 and should be getting in the next 2 days, phew!

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