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I can't remember my password since upgrading

(Topic created on: 24-05-2023 09:33 PM)
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SteveQuinn
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As title.
I was going to pass my older phone, an S10 to my son but after turning it on it asked got the password and surprisingly, I can't remember it. 

I've tried to unlock it via find my mobile, it's located etc but it has apparently remote unlock is off. This means I can't remotely erase the data neither. 

What else can I try because I'm all out of guesses at the moment. 

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10 REPLIES 10
kingtom
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Try Google find my device and try to remotely easy it from there
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kingtom
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Google find my phone is different from Samsung. It will give an option to remotely erase the data
SteveQuinn
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Yeah I get that but it's not showing through devices there and that's probably because as the smart things site says "remote unlock" is off so it won't show up.

I've attached a screenshot. You can see my watch, s22 and tablet.1684962774480_1684962774470_0.png
kingtom
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You will need to go into the recovery method and do a manual factory reset
SteveQuinn
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I'm currently trying that by holding power and volume down button.

Waiting for the vibration and quickly changing to power volume up and bixby. But it just goes to the login/password screen.
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kingtom
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You need to have it connected to another device. It can be another Samsung phone or any USB using device when trying the the steps
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SteveQuinn
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Ah ok I didn't know. Could it work whilst charging or does that not count as a USB device even though its using a USB cable into a plug.
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kingtom
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It won't work by charging . It need to be another device
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SteveQuinn
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I've got to the menu and used the factory reset option by connecting it to my tablet. Thanks a lot for your help.
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