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How to cancel and refund care+

(Topic created on: 01-12-2021 10:21 PM)
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pgreen
Student
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I paid for a year upfront with my device (S21) and I wish to cancel and have it refunded. I've tried live chat and calling but they tell me they can't do it I should go in the store. I go in the store, and they tell me I need to go online.

I've been going back and forth for days now and any guidance anyone can give me would be appreciated. 
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4 REPLIES 4
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

How do I cancel my Samsung Care+ policy?

https://www.samsung.com/uk/shop-faq/samsung-care-plus/how-do-i-cancel-my-samsung-care-plus-policy/
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pgreen
Student
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I've tried calling the number there. They said they don't have the access to do it and recommend I contact my retailer.
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pgreen
Student
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I also tried the live chat, the support person said they would raise it with HHP PCS (whatever that means) and the next day I got an email saying I should contact my retailer instead.
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pgreen
Student
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An update in case anyone else is reading this....

I pretty much got nowhere. I'm fairly sure what Samsung (or at the very least their outlets) is doing here is illegal but there doesn't seem like there's a way to get this refunded.

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