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Hotmail not sending

(Topic created on: 13-02-2023 03:49 PM)
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Janees
Student
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My emails in hotmail have suddenly stopped sending over the last couple of days. It simply says couldn't send. Will this be a phone problem?. I am receiving emails with no problem

1 Solution


Accepted Solutions
Solution
TessM
Mastermind
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Hi @Janees ,

 

we have received some reports of using experiencing issues sending emails from our Samsung Email app when using a Microsoft account (Outlook, Hotmail...). To resolve this please remove your account form the phone Settings> Accounts and backup> Manage accounts> Select your email> Remove account.

Then add this again from the same path: Settings> Accounts and backup> Manage accounts> Add account. When adding the account onto your device, select manual set up and select IMAP as the type of account, instead of POP3. Sign in to your email account on a PC / MAC or an internet browser to confirm that your account has not been disabled and that you are using the right credentials.  

If 2-step verification was enabled for your account you may need to create an app specific password for accessing your email account on the Email app. If the IMAP protocol was disabled, you will need to log in on a web browser and enable this function. If this does not help, we would recommend contacting the email provider to get the right settings.  

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3 REPLIES 3
Solution
TessM
Mastermind
Options

Hi @Janees ,

 

we have received some reports of using experiencing issues sending emails from our Samsung Email app when using a Microsoft account (Outlook, Hotmail...). To resolve this please remove your account form the phone Settings> Accounts and backup> Manage accounts> Select your email> Remove account.

Then add this again from the same path: Settings> Accounts and backup> Manage accounts> Add account. When adding the account onto your device, select manual set up and select IMAP as the type of account, instead of POP3. Sign in to your email account on a PC / MAC or an internet browser to confirm that your account has not been disabled and that you are using the right credentials.  

If 2-step verification was enabled for your account you may need to create an app specific password for accessing your email account on the Email app. If the IMAP protocol was disabled, you will need to log in on a web browser and enable this function. If this does not help, we would recommend contacting the email provider to get the right settings.  

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Janees
Student
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I have deleted the app and reinstalled it, and my emails are sending again. Yehhhh!
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Nixie38
First Poster
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Great. I have also had this issue for a while now but deleting and reinstalling has worked. Thank you.
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