15-04-2024 09:19 AM - last edited a month ago by AntS ) in
Since last samsung update which I downloaded 2/4/24 My phone is constantly crashing. Have completed diagnostics & factory reset. Help !!
15-04-2024 12:23 PM
15-04-2024 12:24 PM
a month ago
A factory reset should have cleared everything @KAMMA1
If your using a back up from another phone which has been moved over using Samsung Smartswitch then factory reset again, and then set up the phone manually i.e downloading your apps from the Samsung Galaxy Store and your MyLibrary in your Playstore.
You can ask a Samsung Service Centre to assess your phone too.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
a month ago
Hi KAMMA1,
Have you had much luck with the above? I too have had the same restarting issue following the latest update.
Phone has been factory reset, setting up as a new phone without any apps installed. The phone would still restart. Sometimes the phone would restart multiple times before even showing the Samsung logo on boot. However, if I go into Safe Mode, the phone doesn't crash at all. This is with no extra apps installed outside of the firmware defaults.
4 weeks ago
4 weeks ago