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Fingerprint sensor

(Topic created on: 09-06-2021 10:34 AM)
1106 Views
CazGall
Apprentice
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Is anybody having problems scanning their fingerprints on S21? Mine keeps telling me to make sure finger covers sensor
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20 REPLIES 20
Rob99
Voyager
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Have you toggled the button that increases the screen sensitivity?
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Fiona26
Samsung Members Star ★★
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Make sure to add more then one finger print. Adding 2 of the same finger really helps.
CazGall
Apprentice
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Done that, didn't make any difference
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CazGall
Apprentice
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I can't even register 1 😔😔
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xSteveuk
Mastermind
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Give the screen a clean
And make sure your phone is not in direct sunlight
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Fiona26
Samsung Members Star ★★
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Oh that's not good if its not working to let you register. Is it new? Have you manage to have it register and work at all since you got the phone?.
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CazGall
Apprentice
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Yes it is new & have nt been able to register a print at all 😔😔
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Fiona26
Samsung Members Star ★★
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I would contact the place of purchase. It should work sounds like maybe you have a faulty one and needs replacing.
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Risky24
Helping Hand
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Hey @CazGall sometimes there is a very thin plastic film applied on top of the factory installed screen protector, did you already remove it? Also, you can try removing the pre-installed screen protector altogether and see if that helps.
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