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Finger print recognition

(Topic created on: 20-08-2022 04:53 PM)
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nilocp
Apprentice
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Forgive if this has been covered before, but I have just bought a new S10+. I have scanned in my fingerprint, but when I try to use it I get the message 'Fingerprint doesnt  match!'

 

I only use the same finger as on my old phone, why isnt it recognised?

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6 REPLIES 6
Richmar83
Helping Hand
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Have you fitted a screen protector since registering your fingerprint? Some screen protectors and films can cause the reader to not be effective.
Try this:
- register the fingerprint again (as FP 2, 3 etc) but with your finger placed slightly different.
- Under 'Display' in settings turn on 'increase touch sensitivity'.
nilocp
Apprentice
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When I first got the phone I scanned my finger print with some difficulty. Then I put a screen protector on. Fingerprint not recognised. So I deleted it and scanned again. Eventually got 100% . Message now is fingerprint not recognised!

I have now increased touch sensivity. Guess what it will not even scan my print at all FP2. Not even 1%. Messages 'Make sure your finger covers the entire sensor' or 'Press a little harder'!!

 

For info the screen protector is 9H super hardness. The same as my old HTC which worked fine!

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Richmar83
Helping Hand
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With touch sensitivity increased then delete your previous FP's and try re-adding them. I had to do that when changed my protector from an edge adhesive 9H one to one that used full UV adhesive
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nilocp
Apprentice
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Ooh! Deleted FP1, re-scanned, quite quickly, and it seems to be working now.

 

For info the protector is full UV adhesive.

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nilocp
Apprentice
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Spoke too soon!!!  Sometimes it works, most times it doesn't!

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Richmar83
Helping Hand
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Had my hopes up that it had solved it 😔
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