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Eye Comfort Sheild not turning off at Sunrise

(Topic created on: 20-04-2021 02:49 PM)
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davidjpalmer71
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Anyone else got issues with the eye comfort shield not turning off at sunrise. My doesn't neither does my partner's and she is using a Samsung Galaxy A51.
 
 This issue started after the One UI 3/Android 11 update.

I'm in the UK. 
23 REPLIES 23
Shianto
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I created an actual Routine to turn it off, which has worked so far. Shouldn't have to when there's an option in the OS itself but it'll do
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Wulfstan
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I have the same problem on a tab s7+ - turning off fingerprint unlock seems to have stopped it doing this (I noticed after a factory reset that it wasn't doing this until I'd set up fingerprints in biometrics). Has anyone tried that?

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qmpstudios
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For me the same issue: TAB S7+ and fingerprint. Sunrise or custom settings doesnt work. I have to switch off manually each time I unlock. 

on my phone S9 it works perfectly...

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StevenR
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Same here on my S20 - not turning off at sunrise 😕

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davidjpalmer71
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I have no fingerprints registered on my S10. My partner has the same issue on her A51. It's obviously a OneUI3/Android 11 issue as both phones where fine on previous OS.
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Dfall
Journeyman
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Same problem here on note10+
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StevenR
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I reported this to Samsung and found that it worked OK when my phone was on at sunrise but not if it had been off overnight and I turned it on AFTER sunrise.

 

After sending lots of logs etc they've acknowledged that it's not working correctly and it's being corrected in a future software update!

 

Steven

davidjpalmer71
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Finally. I sent the same months ago.
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Grant Dennis
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I have a Samsung galaxy a13, and the eye comfort mode did not turn off at sunrise, and now it is just staying on permanently. How do I fix this?

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dpg1
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I have the same issue on a new A34 (Android 13/UI 5.1). Eye comfort shield turns on OK but does not turn off in the morning. I have tried both Sunset to Sunrise and Custom times. I have fingerprint unlocking enabled, in case that is relevant. 

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