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Crashing

(Topic created on: 14-10-2021 05:06 PM)
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Kerryann23
Explorer
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S21 keeps crashing. 

Full network but no one can call me, turns off all the time and can't use anything. 

Any suggestions before I get rid of it! 
P.s samsung active watch is having a meltdown too so this is making me want to sell the lot. 
8 REPLIES 8
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

Samsung Galaxy S21 Phone Keeps Crashing?

https://thedroidguy.com/galaxy-s21-phone-keeps-crashing-1149982
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Beth_S
Pathfinder
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Hey @Kerryann23! Is it not letting you call people either or is it just receiving calls that's causing issues? Turn off your device. Take your SIM out, give the gold contacts a rub and put it back into this phone. 

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Kerryann23
Explorer
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I have done this. My only options are now to reset back to factory settings again.
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rogersdave77
Troubleshooter
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Have you tried wiping the partition cache?
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Beth_S
Pathfinder
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Is your phone crashing whilst using an app or just when on your phone in general? 

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Kerryann23
Explorer
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In general its random stuff.
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WelshPaul
Troubleshooter
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As a process of elimination can you put your phone in Safe Mode.

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

This will help to determine if an app is causing this.


My advice comes from being a UK Samsung iPhone user.

Current Devices:
  • iPhone 14 Pro 256GB Deep Purple
  • Samsung Galaxy Buds+ > Model: SM-R175.
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Kerryann23
Explorer
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It looks like I need to have my phone sent off which could take a long time. Problem is I can't be without a phone due to children's appointments and studying for uni.
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