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Contact profile pic problem

(Topic created on: 05-11-2023 04:57 PM)
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helper-K
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Hello everyone I hope you're having a good day I just wanted to ask why I cannot currently set background and profile pics for certain people I've been able to do it for some of my contacts but some of them are not if anyone knows what this problem is please contact me in the comments below thank you have a good day
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2 Solutions


Accepted Solutions
Solution
Piper123
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My initial thought here.....

Are all you contacts saved either to the SIM card OR the device?

If a mixture of both, that may be your issue.

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Solution
Piper123
Maestro
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Your reply isn't clear.

If some are saved to the SIM and others to the phone, I would suggest try moving one of your contacts where you cannot add a profile pic to your phone contacts not SIM) to see if that works.

If it does, you know what to do 🤞

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5 REPLIES 5
Solution
Piper123
Maestro
Options
My initial thought here.....

Are all you contacts saved either to the SIM card OR the device?

If a mixture of both, that may be your issue.
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helper-K
Pioneer
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They are saved on the sim card and a device that's the problem I don't know what's going on
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Solution
Piper123
Maestro
Options
Your reply isn't clear.

If some are saved to the SIM and others to the phone, I would suggest try moving one of your contacts where you cannot add a profile pic to your phone contacts not SIM) to see if that works.

If it does, you know what to do 🤞
helper-K
Pioneer
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Thank you I managed to do that and it helped perfectly
helper-K
Pioneer
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Okay I've now saved them directly on my sim card and also back them up to we have a clone thank you so much for the censor this is the conclusion have a good day
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