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Cant recieve text messages

(Topic created on: 11-01-2020 03:19 AM)
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Jaime09
First Poster
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Hi all

I've just received my new Samsung s9 and found that I cant receive text messages.  I can call and receive calls and send text messages.

I've tried to do master reset and factory reset with no luck. 

Any advice?

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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As a process of elimination can you try your sim card in another phone and then see what happens @Jaime09 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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IreibeX
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@Jaime09 wrote:

Hi all

I've just received my new Samsung s9 and found that I cant receive text messages.  I can call and receive calls and send text messages.

I've tried to do master reset and factory reset with no luck. 

Any advice?


Has the phone been manufactured for the region you're in ? Was the current SIM inside when you first configured it ? Did it ask whether it should configure for SIM and region, if yes did you agree ?

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