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Can't turn off phone

(Topic created on: 04-10-2021 10:18 PM)
4565 Views
Adjoa
First Poster
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I can't turn my Samsung S21 off. Any time I press the off button, it goes on bixby prompts. What I know how to deal with this. 
4 REPLIES 4
nowdeleted
Big Cheese
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I changed the bixby button to the power off button as I don't use bixby
lee815
Pathfinder
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Either power the phone off by using the drop down menu or set up your power button as you want.

Anonymous User
Not applicable
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You need to hold down the power off and volume down buttons at the same time to turn the S21 Series devices off.

Or, swipe down from the top and select the standby button, then turn the device off.

Hope that helps.
sarasphotobox
Hotshot
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This happened to me I tried everything and anything from pluggin in the pc to the phone to pressing power and volume up nothing. My network provider said it's a faulty handset .
What is the screen showing ??

Phones hey always drama 😂😂
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