Camera issues

[tigerted]

My s21ultra has been unable to adequately scan cheques when performing mobile banking. Can anyone explain 🤔 why?

[Robin999]

My S23 suffers from this too, but it's not the phone camera, it's the banking app. Natwest is notorious for this. Eventually it does work, but only after numerous tries.

[tigerted]

Thanks for that, I'm currently having to use my tablet (s9) for this feature

[Robin999]

I also have the Tab S9, but never tried with that. Will give that a try if I ever get another cheque.

[tigerted]

I'm going to write a cheque to myself and try paying it into a different account to see if that works. I'll post the result on here

[JAMES4578]

@tigerted  Hopefully sorted out, possibly may be issue with app.  Not sure if any issues with my Banking App as some time since I received a cheque 😊

[tigerted]

Thanks for your response

[Deanbed]

Maybe your cheques are reflective.

[tigerted]

I have now attempted to resolve this issue by writing a cheque to myself and scanning it into a different bank account ,ie using a totally separate banking app . That too did not work, I think that proves that there is some incompatibility with the s21 camera