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Call Volume hurting my ears when wired; Too loud

(Topic created on: 25-12-2023 01:03 AM)
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Faranae
Apprentice
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Hello! I'm currently holding a warm pack to my neck/the back of my jaw to relieve the sharp ear pain caused by answering a call for the first time with headphones plugged in. I'd prefer to not have to visit an urgent care clinic on Christmas eve, but I am seriously considering it. 

This phone appears to switch sound to some sort of call/communications volume track which will not allow the volume to be lowered below what looks to be about 10-20% with either buttons or manual adjustment. 

How do I lower the call volume below this pre-set minimum? When using any wired headphones (we've tried 3 from different brands; two USB-C and one 3.5mm through an adapter) the call volume is loud enough that my earbuds can be heard across the room.

4 REPLIES 4
GoanGeek
Samsung Members Star ★
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Try searching under settings for
1. Adapt sound and
2. Media volume limit.

Both of the above will help your case.

Although I feel its your headphones which might be the issue.

Try Bluetooth headphones from a reliable brand.
Faranae
Apprentice
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Call volume is not deafeningly high while wireless, I should have specified. I require the use of IEM-style earbuds, thus the wired connection. Of the earbuds tested we included one that's Samsung to rule out my IEMs being the problem, so I would certainly hope "reliable brands" are not an issue. xD

Adapt sound is disabled entirely, and the media volume limit has already been set lower than stock with a PIN. Unfortunately the media volume limit has no effect on call volume. Media volume can be lowered to adequate levels as it is anyway. 

Thanks for taking the time though. ;;

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GoanGeek
Samsung Members Star ★
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Why not use the adapt sound and see if it helps .
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Faranae
Apprentice
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I've gone through the test and set a profile, which does make sense to have done. Unfortunately it has had no effect on the "Call Volume" track which is still ear-splittingly loud. 😞 

If I download an app that forces the phone into "call" mode such as Discord, the same issue occurs where any audio on the "Call" track is loud. If I use Discord to test this instead of a phone call (since I can lower the in-app volume), I can see that lowering an app's volume to about 30-40% makes it bearable, meaning I would need to lower the system's "call" volume to about a third of where the system currently forces the slider to stop. 

This is incredibly frustrating. 😞 Thank you again though for the suggestions. 

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