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Call sounds issues,, people calling me cannot hear me

(Topic created on: 25-04-2022 11:23 AM)
747 Views
Ayoufloyd
Apprentice
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Hello there,

I just got Galaxy S21 5g a month ago, sometimes whenever someone calls me i cannot hear them but they can hear me.. when i use whatsapp or messanger the calls are going good and no issue with hearing other people calling me, the issue is happening only when I use the normal call. I don't know why this is happening, most likely the S21 5g has this issue.

13 REPLIES 13
nrg84
Pioneer
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Hello,

did anyone solve the issue? Samsung assistance is useless, I will never buy a Samsung product again

rubslopes
Student
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Has anyone found a solution for this? I bought the S21 5G a week ago and I have this exact same issue, even on the most recent One UI 4.1. When I call people there's no problem, but when they call me, most of the time they can't hear me. I can always hear them fine. Putting on speaker solves nothing. This only happens on "normal" calls, never on WhatsApp calls. The microphone diagnostics test says everything is fine.

One thing I noticed, though: you can avoid this problem by waiting a few seconds before answering the call. I let it vibrate twice before answering. This is clearly a software bug.

Having said that, I will try to change the phone for another one.

 

I tried several things to no avail:

- Restarting the phone.

- Turning on/off wifi call

- Turning on/off VOLTE

- Turning on/off spam call block

- Turning on/off 5G

- I even tried using the Google caller app instead os Samsung's. Nothing.

Please fix this!!

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kdj11
Student
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Has this issue been resolved yet?  I have the same problem on my S21 Ultra where other people can't hear me periodically (But not always, which makes it even more frustrating).

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johnwarwick90
First Poster
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I've had some problems for months is this sortable yet
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