WiFi Calling

[Nick Horn]

According to the BT engineer BT updated software Friday 5th/Saturday 6th April - it was an Huawei update. Along with 1 000's of other we lost broadband.  That was fixed this morning but I'm no longer able to use WiFi calling - it has worked perfectly for years. As we have a very poor mobile signal it is Emergency calls only. I'm using a Galaxy Note 9. I've tried the 'usual' approaches  and spent 45 mins speaking to BT helpdesk. Can anyone help?

[Robin999]

Speak to your mobile network provider (possibly EE), as they may need to turn it on again at their end.

[Nick Horn · Accepted solution]

Thanks for the suggetsion Robin999. Ive spoken to the engineer - who said I could call him  if I had an problems :). He suggetsed forgetting the newtowrk and then reconnecting. It worked!

[Robin999]

Excellent news

[JAMES4578]

it will have been a bit frustrating,  glad it all seems fine now . Forgetting and reconnecting to Network can solve some issues.