Secure folder

[James21]

My secure folder on my phone S23 Ultra is not working. It just keeps saying use pin after restart.

I have restarted my phone numous times and open secure folder again after restart and still saying use pin after restart. 

I have cleared cache, storage, data, ect and not fixed it

Only happened since OUI 6 update and November security update. l am in UK 

[Sombody3]

It just means that if you've restarted your phone you have to enter the pin instead of using your fingerprint, it doesn't mean you have to restart your phone and try again. 😉

[James21]

I have tried everything possible

[Sombody3]

Is it possible for you to send me a picture of the screen you're getting, I know you can't take screenshots on that page but could you use another device to take the picture so I can help you better?

[James21]

Thank you for your help
I managed to get the Secure folder working again. Much appreciated 👍

[Sombody3]

Great. 😊

[Rupal]

I'm also getting the same screen.  Can you help me with unlocking the secure folder. 

[Rupal]

I'm also getting the same screen.  Can you help me with unlocking the secure folder. 

[Secure folder_]

Bro how did you solve it i have same issue

[Mags04]

I'm having the same problem it does give me an option to put pass code in just dots for my code that way but when I do it constantly says try putting pin code after 30 seconds but there's no other option!