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Old account

(Topic created on: 26-02-2023 02:46 PM)
899 Views
GhostSteve
First Poster

‎26-02-2023 02:14 PM

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My partner is trying to access her old Samsung cloud to access photos, she no longer has a Samsung phone or the related sim card. Is there anyway I can do it on my Samsung s20, or is there away to update the phone no associated with that account so she can reply to the verification email.
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5 REPLIES 5
Aklima
Big Cheese

‎26-02-2023 02:37 PM

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Hi,
She can sign in her login on ur samsung cloud and see if it works.
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keith30
Legend

‎26-02-2023 02:46 PM

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Has she tried to do so on a p.c
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GhostSteve
First Poster

‎26-02-2023 02:50 PM

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In response to Aklima
She has but its asking for the verification code sent to her mobile, and obviously she can't access that.
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Bigtasty65
Big Cheese

‎26-02-2023 07:19 PM

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As @keith30 suggests. Try login in to that Samsung account online on a PC/laptop. Then update or remove the phone details.
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Aklima
Big Cheese

‎27-02-2023 12:31 PM

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In response to GhostSteve
Try contact Samsung regarding this matter.
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