Old account

[GhostSteve]

My partner is trying to access her old Samsung cloud to access photos, she no longer has a Samsung phone or the related sim card. Is there anyway I can do it on my Samsung s20, or is there away to update the phone no associated with that account so she can reply to the verification email.

[Aklima]

Hi,
She can sign in her login on ur samsung cloud and see if it works.

[keith30]

Has she tried to do so on a p.c

[GhostSteve]

She has but its asking for the verification code sent to her mobile, and obviously she can't access that.

[Bigtasty65]

As @keith30 suggests. Try login in to that Samsung account online on a PC/laptop. Then update or remove the phone details.

[Aklima]

Try contact Samsung regarding this matter.