Gmail will not re-install on Galaxy S9 - it has me going around in a loop

[Knutsfordgeorge]

My issue starts from the Gmail icon on my mobile phone.

When i try to re-install Gmail, the following dialogue takes place on my Samsung Galaxy S9 mobile:

"Welcome to Gmail" is displayed

I skip the splash screen

I am prompted to "Add an email address"

I am given the opportunity to "Set up email", with a choice of email clients

I pick "Google", and the system says "Checking Info" ...

I am presented with a "Sign in" screen.

I enter my email address  and hit "Next"

I enter my password and hit "Next"

I am presented with "2-Step Verification" and my other spare mobile pings

My other mobile displays "Are you trying to sign in?"

I respond by accepting the "Yes, it's me" button

Control returns to my Galaxy S9 mobile

I agree "The Terms of Reference"

Google Services displays "Just a sec..." and waits for quite a few seconds 

Then I am presented with the prompt to add an email address again

I hit "Take me to Gmail" and the screen says "Please add at least one address"

So I am back where I started. Frustrating!

[Google-One Support thought that the Gmail App wasn't saving the data of the login, but could not explain why, and referred me to Samsung for further assistance]

[Knutsfordgeorge]

Good morning 

To bring you up to date, Google One Support (1st line) have escalated my issue within their organisation. It could be up to 48 hours before I receive a response. I will keep you posted.

Kind regards, George  

[ReeceQ]

That's good. I do think it's a Google issue and not phone issue. Let us know.

[Knutsfordgeorge]

Hello again

GoogleOne Support 2nd-line are taking a look at this but, in the meantime, they have suggested I also seek assistance from the Google Community Forum.  I did ask your questions, but they did not answer them for me 😕 

George

[ReeceQ]

Let's see what Google say. Another option is I create a new Gmail email address that works and send to u to test? Obviously if it does please change password.

But let's see what Google say.

[Knutsfordgeorge]

Good morning
Google have asked me to perform a small number of trouble-shooting tasks, to check if they resolve the issue including:

Check if i've signed into the correct Google account

Update the time

Check software and system updates on my phone

Check if i have a strong wifi or mobile data connection

Check if there are any issues with my payment profile

These have not made a difference.

The frustrating thing is that i can see my email and play store apps,  by "opening a new tab in the group" by pressing an  Apps icon on the grid displayed through the chrome browser!

[ReeceQ]

What do you mean can see email address. On laptop? When you can , I take can't access it?

Because you can't access Google services.

Have you tried creating a new email address elsewhere like work laptop etc and see if it creates a new email address and enter details on phone and see if it moves forward?

[Knutsfordgeorge]

Hello again ReeceQ. I will try out what you suggest.

I wasn't very clear on my last message. It  was all related to the S9 phone, and launching www.google.co.uk. From there I am presented with a 9-dot grid. When I press that grid, all the Google App icons are displayed on the phone screen. If I hold down an App icon, I get a sub-menu of choices, including "Open in new tab in Group". For example:

If I press say "Mail", and decide to "Open in new tab in Group", then I get a very simple list of my emails. (not the Gmail App i'm used to seeing)

If I press say "Play", and decide to "Open in new tab in Group", then i can try to install any new software app, But  then I get pushed back to the start again ( so the same underlying problem exists)

NEXT STEP

As you suggest I will try creating a new [gmail] email address elsewhere (on my Chromebook) and see if it creates a new email address. If it does I will enter the details on my S9 phone and see if it moves forward.

[Knutsfordgeorge]

I have been able to set up a new gmail address on my Chromebook.

But, when I try enter the details on my S9 phone, it runs into exactly the same problem again. I can't get past accepting the "Terms of Service" and the "Just a minute" message 😕

[PaulM1]

This is a very unusual issue, @Knutsfordgeorge. I can see that you have already been through a variety of steps.

There's actually a very handy guide that gives pertinent tips on what you can do when the Google Play Store does not load or download apps - some of the steps should prove useful in this instance as well:

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-google-play-store-will-not-load-or-d...

If these steps do not work, I'd be inclined to suggest that you perform a Factory reset on your S9, making sure that you have backed up all your data beforehand:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

Please keep us updated on this.

[ReeceQ]

Have you looked at sign in options. Two step verification? What do your options say? Does that make a difference in anyway.