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Original topic:

Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

(Topic created on: 10-10-2023 10:41 PM)
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FaHaDS7
First Poster
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Hi everyone 

 

I forgot my secure folder password and I can't inter it or reset pin (NO RESET PIN OPTION)

I am wondering if there's any other way to recover my files

Device samsung a53 5g

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16 REPLIES 16
ChrisP88
Moderator
Moderator
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@FaHaDS7 Hey!

After trying your pin or password several times, you should see an option titled 'forgot Pin' or similar. Select this and go through the steps to reset this.


 

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FaHaDS7
First Poster
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Didn't work

now Uninstalle button appeared 

 

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BigBeaco
First Poster
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Same thing has happened to me, only uninstall button is shown. Samsung tech help was useless. Any help appreciated
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TheSulbyGhost
Student
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In the same boat. No reset option only uninstall.
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abusamsuA54
First Poster
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Not very useful at all
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DannyT
Moderator
Moderator
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Check out this guide here: https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/

 

Under the option 'I've forgotten the lock for my Secure Folder' it shows how to reset your lock. 


Welcome to the Community!

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TheSulbyGhost
Student
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READ THE QUERY! NO RESET OPTION IS AVAILABLE ONLY UNINSTALL.
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Gobblemanz
Student
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Hi, so I just got a new phone (S22) and I'm having preoblems with my secure folder. I cant get into the folder because I forgot the pin and the forgot password doesn't show up no mater how many times ive tried (im up to 10 mins till i can try again lol) I have that stupid 'secure folder locked' notification that will not go away.
I have looked up about this but I can't find anything (mainly because i have the attention span of a toddler) 
Does anyone know how I could fix this?
ChrisM
SuperStar
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Hi @Gobblemanz 

Have a look at the following useful link from our friends in the US, for some help with this: https://www.samsung.com/us/support/troubleshooting/TSG01221726/#cannot-unlock-secure-folder 

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