Hi there community,
I have a problem with a specific app on my Samsung s21 phone. The app in question is the NIV Audio Bible App (with David Suchet). I have had this app for a long time, and it's been great, but late last year it started freezing on the opening screen whenever I open the app. The only way around this is to go to my phone settings and "Force stop" the app. Then it works, but only until I close the app. Then the next time I open it, the same thing happens. I have tried updating the app (I have updates set to automatic anyway, but have done it manually) and uninstalling and reinstalling it, turning the phone off and on. The phone itself has had several updates since this started happening, and the problem stops for a little while after each update, but then settles back into this problem happening. I have contacted the app developers and they have been really diligent in trying to help me fix it, but they can't replicate the problem. It doesn't seem to be happening for them or other users of the app. So I thought I would ask here to see if anyone has suggestions. I know technical people sometimes ask for a "log report" from the app when the problem is occuring, but I can't supply this because the problem causes the opening screen, which has no buttons to press, to freeze, so I have no way of getting to a log report. I know sometimes people suggest doing a hard reset of my phone, but I really don't want to do this, and not sure of the point of this since this is the only app that is not working properly. Any suggestions?
