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Original topic:

Account Verification

(Topic created on: 22-11-2021 09:45 AM)
Members_qo2Uat1
First Poster
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Mobile Apps & Services

When I upgraded my phone from another supplier my Samsung account was set up with a number that is no longer working and i can't get 2 step verification to work as the code goes to a non-working number?  I've tried to set up a new account with a different email etc, but can't add or remove the old Samsung account from my new phone as I need to sign in to complete action.  How can I get the old defunct number changed to the new working number to enable receipt of verification codes and log into my Samsung account?  any help gratefully received.

3 REPLIES 3
LiquidSnake
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Try contacting Samsung Customer Service and explain this issue you are experiencing. Hopefully, they will be able to recover your Samsung Account for you. Hope this helps! 🙂
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Members_qo2Uat1
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Did try that but got no answer, but will try again.  Thanks

RFC1872
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If you have a google account linked with to your Samsung account then sign in with Google not Samsung when asked on new phone and it will automatically update new number in your account and send verification code to it!
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