Hi,
hoping you can help. I am extremely disappointed and concerned that after a fault has developed on my washing machine, still under warranty, Samsung are doing there best to not honour the warranty. The machine first developed the fault 16/03/24 and the following reasons have so far been given for not honouring the warranty - 1. The warranty has expired - my response - the warranty expired on 17/03/24, a day after the fault occurred - i have provided evidence of this. 2. I broke the spring by overloading the machine - my response - I categorically deny this, I have had the machine for 5 years, why would I overload it and cause damage? Samsung are unable to provide proof of this absurd accusation. 3. the spring is a consumable part and not covered by the warranty - my response - on the terms and conditions of the warranty, consumables are listed - batteries and filters etc - reasonable consumables. The spring is not listed! It very much seems that Samsung are using various excuses to not honour this warranty. Very disappointing and I will not be purchasing Samsung products again. Please resolve this.
