DO NOT BUY WITH THIS COMPANY.
absolutely horrific service (case number 2943884). Ordered a washer and drier bundle specifically so items would a) match and b) to get the 20% discount. Samsung delivered my washing machine, but then delayed delivery of drier, followed by cancellation without warning or explanation. By this point I’d paid for the washer to be plumbed in and had to cancel at my own cost kitchen fitting. The only model now available to match my washing machine is much more expensive. I’m £300 out of pocket with the kitchen fitter and have had to delay floor fitting until issue is rectified. Samsung have refused to apply 20% discount to allow me to order another drier that matches (at an increased cost to myself). For the inconvenience and extra cost to myself they have only apologised. I have been unable to speak to a manager or escalate a response. I’ve wasted hours on the phone only to be told different things - I was originally told a technical team could issue a 20% loyalty voucher only to be put through to a department who had no knowledge of this and couldn’t access my case. On my third advisor of the day - I was then told the voucher couldn’t be applied and was advised to removed my washer, send it back and reorder the bundle - totally ignoring the fact I’ve already paid for it to be fitted and would have to pay for the same service again
this Is now affecting my health and has meant I’ve had to take the morning off work
SAMSUNG DO NOT CARE
AVOID AT ALL COSTS
