Hi,
I have been using my z fold 4 one moment, put it down, and the next the hinge will not open. There was no impact or anything that caused this it just seemed to happen out of the blue when I picked it back up to use it.
I am still within my warranty period but this has allegedly been invalidated due to some small broken plastic in the corner of the phone, which I don't ever remember seeing in the first place and is nowhere near the hinge. I have had this phone for about 14 months and I have seen this is a common problem with the z fold 4 especially in this time frame.
There is no other damage aside from scratches and normal wear and tear. All I want is the hinge fixed which has happened all of a sudden. Samsung were also not willing to even investigate this to prove it was caused by any damage.
I was even told by the customer service representative that they thought 9/10 times this hinge issue was caused from damage, which I find hard to believe considering how many of the z fold 4s this happens to, and that it did not happen after any impact or anything like this just out of the blue.
The after care is this awful considering multiple flagship purchases I have made and they are unwilling to fix their known defect in these phones.
Has anyone else had this problem? Please let me know if there is something else that has been done.