3 weeks ago - last edited 3 weeks ago
I had samsung looked at my device to only have them tell me that it was wear and tear and it's not covered under warranty
They came back with it being my fault which I very angry about as I only had it for less then 3 months and it broke all of a sudden as I was opening the fold to show my friend something when I felt it crack as I opened it.
They say it was wear and tear which I believe is B.S and wanted to charge me $955
So I told them to send the phone back.
Yet on the file report it has the phone status as device has been repaired.
Which is not true yet again
3 weeks ago
3 weeks ago
The note on the repair file is probably an internal error @Hai nguyen
You can ask Samsung for a second opinion and if they stand behind their decision your next steps could be something similar to Home Contents Insurance which we have here in the UK or pay the requested fee asked for by Samsung.
I wish you all the best.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "