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Original topic:

Samsung Z Fold 3

(Topic created on: 14-06-2022 09:13 PM)
Madona1
First Poster
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Galaxy Z Fold | Z Flip

Today, I woke up and opened my Samsun Z fold and it has this white line in the middle of the big screen, the phone is not even 4 months old, how will this be solved. I need help. Also noticed this phone overheats a lot. It's also fair to say the phone did not fall down and the screen is not broken. See image, help needed. IMG-20211125-WA0001.jpg

31 REPLIES 31
Livingtolearn
Apprentice
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Galaxy Z Fold | Z Flip

Has Samsung rectified the issue?

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Livingtolearn
Apprentice
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Galaxy Z Fold | Z Flip

Your story is very familiar. But Samsung charged me 386.00 to fix. I think Class action lawsuit should ensue

Livingtolearn
Apprentice
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Galaxy Z Fold | Z Flip

Same situation.  I think a class action lawsuit should be started 

Livingtolearn
Apprentice
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Galaxy Z Fold | Z Flip

Same thing here....perhaps a class action lawsuit might help Samsung learn the error of their ways

cmcinni3
First Poster
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Galaxy Z Fold | Z Flip

I'm actually experiencing two smaller black marks on my zfold by the fold. I pull thr protective covering off just to make sure there was no air pockets. There aren't. This phone was over $2k and I'm so tired of buying the latest and "greatest " and there's issues. I think I've had this phone nearly a year. Hoping it's under warranty. 

Madona1
First Poster
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Galaxy Z Fold | Z Flip

Just an update, I ended up using my insurance to get a new one. Turns out it was broken? sad indeed. My new one is great and has no issues.

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cmcinni3
First Poster
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Galaxy Z Fold | Z Flip

You're absolutely correct, they should recall the phone. The customers aren't all complaining about the same issues without there being a serious problem with the product. I have called Samsung twice today, still on hold. The first call I waited for the automated system to transfer me. Over 35 minutes, no one picked up. I called again. I've been holding again for 23 minutes and 11 seconds. No response. I've had this $2000 phone since last September. No damage from dropping, water, or anything else. This is ridiculous!

DocJeff
Explorer
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Galaxy Z Fold | Z Flip

My Z-Fold was purchased 5 months ago from Samsung directly since they sent me a "Loyal Customer" offer. I was allowed to trade in my Galaxy Note 20 for credit towards this Z-Fold. I sent in my Note 20 when I received this Z-Fold. Loved the Z-Fold until the dreaded black line started out of nowhere. I never dropped it and it was fully encased with the Samsung cover with Note pen. It happened while on a plane and simply opened it. Throughout the 4 hour flight....the black line eventually turned into a 1-inch black zone and unresponsive on the right side. I started a service request within 24 hours. I sent it in and had the dreaded email and phone call stating..."we are unable to repair and it has been determined that this damage is from "non-warranty damage"....WHAT??? I am without a phone since I traded my Note 20 in and now Samsung is deflecting the design flaw as if I threw against the wall while the phone was open and some how caused damage as the crease!!?? B.S. Samsung!!! What a loser company. I can't wait for the multi-million dollar class action lawsuit. When I sent the Z-Fold in there was only a small black line down the crease....this what was returned to me.When I sent the Z-Fold in there was only a small black line down the crease....this what was returned to me.When I sent it in....there was only a small black line down the crease....now 90% of the screen is broken.When I sent it in....there was only a small black line down the crease....now 90% of the screen is broken.

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DocJeff
Explorer
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Galaxy Z Fold | Z Flip

Notice that there isn't a single ding in the frame around the screen. It was in pristine condition prior to the black line appearing out of nowhere.

Billiedee3
First Poster
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Galaxy Z Fold | Z Flip

What insurance do you have. Did they charge you a deductible? 

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