07-05-2023 05:30 AM
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07-05-2023 05:57 AM
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Hello @IronAxe
I'm sorry to hear of the issues you've encountered with your Fold⁴ phone. 😔
You certainly shouldn't be " frightened " to use your phone.
I can appreciate because of the two instances that you may have lost a bit of confidence in the phone, but try to be positive and continue to use the phone as normal.
The factory fitted screen protector delaminated on my Fold³ which I peeled away so I understand how you feel from my own personal experience.
I appreciate my instance is a little different as my phone continues to work as normal.
Your phone has a 24 month Manufacturers Warranty so take confidence in that.
You do have the option to sell your Fold⁴ to then use the funds to buy another phone, however the key is getting a good price for the phone.
Don't use selling sites or Highstreet Stores that specialise in buying used phone's as they don't tend to give the best price as they want to make a profit in buying and selling, and selling sites do have the danger of being scammed.
Samsung do at time's offer trade in deals as do some Networks however pay attention to what is offered.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
07-05-2023 06:43 AM
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However, what still bothers me is that whether a product is repaired or not, its always the consumer that is out of pocket...
Trade-in, Consumer has to pay extra, even to downgrade.
Sell, Consumer loses value.
Warranty repair, Consumer loses "time".
In my case, all of the above plus fear to use the full functionality of a product.
I may be wrong but it seems like in one way or another, the Consumer always has to pay for a manufacturing fault.
07-05-2023 06:53 AM
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The Samsung warranty for the EU/UK on smartphones is indeed 24 months.
See their warranty information, here...
https://www.samsung.com/uk/support/warranty/
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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
08-05-2023 06:00 AM
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You're very welcome @IronAxe
Yes the phone has a 24 month Manufacturers Warranty.
It can be difficult to find the right way to sell or trade in a phone to obtain the best return I agree.
Hopefully you can get past your gear of using the phone and enjoy what it has to offer.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
