24-03-2024 11:40 PM - last edited 24-03-2024 11:42 PM
25-03-2024 05:31 AM
@addlds90 I think it would be a good idea to let a Samsung Service Centre have hands on with your phone ,or if you haven't one local contact Samsung to send it to them.
Take time and date stamped photo's of the phone to show it's aesthetic condition. Add a note the box detailing what's exactly happened.
Use good packaging and choose a signed for delivery option with adequate insurance attached.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-03-2024 03:20 PM
3 weeks ago
This has happened to my phone today. Perfectly fine one minute...mental the next. My front screen works but the inside main screen is almost all black now...absolutely no control over it at all. I've been told to go to a samsung too. what was your outcome?
3 weeks ago
Monday - last edited Monday
Seems like this is a common issue for Flip/Fold Z series, I am also having the same issue after an update. The screen will flashed/flicked with some yellow lights after I close or open my phone. It will also not activate the internal screen after I flipped open.
Monday
Monday
I just changed to their S24 Ultra, but thinking of fixing the phone as spare phone. I contacted Samsung and they asked me to do all the regular generic steps which doesn't help much and finally asked me to send to their serv centre. My Flip also no longer covered with a warranty 😞
Monday
Monday
Do yours also happened after a software updates? Cos I think mine was after the updates then the problem occurred.