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Biometrics

(Topic created on: 29-01-2024 05:34 PM)
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Members_lVLLwn6
First Poster

‎29-01-2024 05:34 PM - last edited ‎29-01-2024 05:36 PM

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Hi all,

Had my flip 5 for about 30 days now and noticed that at least once a week any app that uses biometrics loses that ability. I have to log in to the app with password, disable biometrics and then re-enable. 

 

Can anyone help or advise on what could be causing this issue please?

 

Thanks 

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Obsydian
Samsung Members Star ★

‎29-01-2024 06:11 PM

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Not seeing that on my sons zflip5, screen lock and main apps for banking, pass all fine, had it since launch.

Try running a diagnostic through the members app, or if a specific app is the culprit
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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