S9 speaker phone cutting out on call

[Bev2]

I have just been talking on a call and the speaker phone kept cutting out and then returning. Can you help?

[Jonlane]

I haven’t returned my phone as yet for exactly the same reasons as its a massive pain to wait for a week and set everything up again.

I cant see the point at the minute as everyone else still has the same issues with replacement phones.

As I’ve already stated if its not resolved soon i will aske for a refund and start looking at alternatives.

[soullesstrance]

3 weeks later:

According to the latest information, brilliant developers from Korea quickly removed the defect, which they had earlier implemented on the S9 themselves. It may be a success, but comparable to the discovery that for a few days you could not pee, because you put your pants on the back. Of course, putting them with a fly forward is a great relief, but to feel proud about it?


Especially I write about programmers, not engineers from Korea, because as it turns out, the problem was supposedly in the software. An amendment to Samsung Experience settled the matter. Thus, Samsung took over the lead in the technological race as the only company in the world that managed to develop a call silent operating system"

[Kezuk999]

Mine gets swapped in store but yes it is a pain setting it up each time ....not holding my breath for a result though this time round 

[Yusufvali]

Have the same problem... Samsung technically don't know what to do... Samsung store just keep kicking the issue into the long grass.. I honestly don't know why the mainstream media have not picked up on it, as that when Samsung will finally pull their finger out and do somethinng... For now they seem happy to just take their sweet time

[Kezuk999]

So I got a message from admin regarding my content ...so apologies for airing my frustration ... so if someone from samsung is seeing these posts why are they talking to us ! 

[misty71]

So I got another reply to one of the error logs earlier which directed me to Samsungs Facebook page. Just got this response....

Hi ******. We are currently in the process of rolling out a software update, to address some network issues. We recommend turning your automatic software updates to on. ^DP

[priyankjajmera]

Hi,

When did you get this reply? Also can you share the link of the Facebook page where you got this response?

Thanks.

[misty71]

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@priyankjajmera wrote:

Hi,

When did you get this reply? Also can you share the link of the Facebook page where you got this response?

Thanks.

---

I just got the reply privately through Facebook Messenger. Type m.me/samsunguk into your browser. 

[soullesstrance]

Today 30min+ call and no drops and silence at all...but the call reception is very good at my work maybe that helps. Will call today from home and will see

[djleecharles]

Sounds promising 

Maybe they've done something?

I've had a couple of calls today only about 5 minutes with no drop outs!

Really hoping they can fix it because other than the call silence it's a truly awesome phone!!

Over 200 hits on my video which was my initial goal but strangely only 18 likes? I seriously thought there would be a much higher percentage experiencing problems who would click the like button.

Maybe I've been really unlucky getting 3 phones with the same call drop out problem?