S9 speaker phone cutting out on call

[Bev2]

I have just been talking on a call and the speaker phone kept cutting out and then returning. Can you help?

[Div]

Sorry but it's very different how samsung works in india, in other countries you can return the phone to get a replacement or refund if you dont like the phone or if you face an issue...that isn't the case in india...unless you really push them, they wont...also, getting a replacement wont help...the issue is wide spread..even i have got it

[misty71]

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@American515 wrote:

Ok its been a few days of a work around that i have tried, which seems so far fruitful.

I have turned off LTE and only use 2G/3G

I have also turned off WIFI when making a call

Also i reboot my phone every morning and these actions seem to have give a more stable operating of the phone, i havent since experienced the speakerphone loss or dropped connections.

Has anyone else tried this? I've made several calls today with WiFi and Bluetooth switched off and not once have the calls gone silent. 

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@soullesstrance 

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[djleecharles]

Sounds like hard work in India 😞

I did give India a mention in my YouTube video

54 views so far LOL

1 dislike so far bet that's that from the Samsung representative in the Philippines Ha Ha!

Galaxy S9+ call drop rant

Don't think there's much chance of a million hits to show Samsung but hey I tried 😁

[soullesstrance]

Dont be so confident bout that;)

Will try to help!!;)

[Gerkygirl]

Lee,
Some people are driven to drink, some are driven to music!!! Your YouTube video is great!! I gave it a thumbs up!! Although, you forgot to mention Ireland too!!!! 😂 😂 😂 😂 😂

I've been spreading the word on twitter and everywhere else I can too. Its just ludicrous at this point that Samsung aren't making any statement about it?! I'm just glad I took mine back and got a refund. I gave up after the third handset. I just couldn't go a fourth!! I'm disgusted and disappointed by Samsung that's for sure. Their attitude stinks!

[Kezuk999]

So .... my phone dropoed twice today to the same person and actually ended the call , so I sent a report in and phone samsung Tec,  they confirmed the issues we are having and have said it's been there number one priority to sort and they have just released a new update to address this issue and believe this to work , the updates will filter down to everyone but can take longer than others because the network provider has to forward them on , if you haven't got it in a few days contact your network provider and ask for the new update. 

I really don't know why samsung haven't contacted us individually and informed us , it can't be hard to do , just a text apologising and keeping us informed would be a start .

I hope someone from samsung is reading these posts and letting the top dogs at samsung know we are loosing faith in the company. 

We are what makes your company , without us customers you're nothing ......remember that !

[Kezuk999]

So .... my phone dropoed twice today to the same person and actually ended the call , so I sent a report in and phone samsung Tec,  they confirmed the issues we are having and have said it's been there number one priority to sort and they have just released a new update to address this issue and believe this to work , the updates will filter down to everyone but can take longer than others because the network provider has to forward them on , if you haven't got it in a few days contact your network provider and ask for the new update. 

I really don't know why samsung haven't contacted us individually and informed us , it can't be hard to do , just a text apologising and keeping us informed would be a start .

I hope someone from samsung is reading these posts and letting the top dogs at samsung know we are loosing faith in the company. 

We are what makes your company , without us customers you're nothing ......remember that !

[Perivale]

What country are you in Kezuk? I've been speaking with Samsung today and despite me sending them links to the articles online outlining the problem, they still wouldn't admit it to me. They really need to be more transparent with their customers. They are not doing themselves any favours.

[Kezuk999]

I'm from the UK , it took a bit of straight talking with the Tec guy for him to admit it but as soon as he did he said that it's there number one priority ......

[Kezuk999]

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@Perivale wrote:

What country are you in Kezuk? I've been speaking with Samsung today and despite me sending them links to the articles online outlining the problem, they still wouldn't admit it to me. They really need to be more transparent with their customers. They are not doing themselves any favours.

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I'm from the UK , it took a bit of straight talking with the Tec guy for him to admit it but as soon as he did he said that it's there number one priority ......