19-03-2018 12:39 PM in
I have just been talking on a call and the speaker phone kept cutting out and then returning. Can you help?
14-04-2018 07:48 PM in
14-04-2018 08:11 PM in
@American515 wrote:Ok its been a few days of a work around that i have tried, which seems so far fruitful.
I have turned off LTE and only use 2G/3G
I have also turned off WIFI when making a call
Also i reboot my phone every morning and these actions seem to have give a more stable operating of the phone, i havent since experienced the speakerphone loss or dropped connections.
Has anyone else tried this? I've made several calls today with WiFi and Bluetooth switched off and not once have the calls gone silent.
@soullesstrance
14-04-2018 08:18 PM in
Sounds like hard work in India 😞
I did give India a mention in my YouTube video
54 views so far LOL
1 dislike so far bet that's that from the Samsung representative in the Philippines Ha Ha!
Don't think there's much chance of a million hits to show Samsung but hey I tried 😁
14-04-2018 08:47 PM - last edited 14-04-2018 08:48 PM
Dont be so confident bout that;)
Will try to help!!;)
14-04-2018 09:44 PM in
14-04-2018 10:00 PM in
So .... my phone dropoed twice today to the same person and actually ended the call , so I sent a report in and phone samsung Tec, they confirmed the issues we are having and have said it's been there number one priority to sort and they have just released a new update to address this issue and believe this to work , the updates will filter down to everyone but can take longer than others because the network provider has to forward them on , if you haven't got it in a few days contact your network provider and ask for the new update.
I really don't know why samsung haven't contacted us individually and informed us , it can't be hard to do , just a text apologising and keeping us informed would be a start .
I hope someone from samsung is reading these posts and letting the top dogs at samsung know we are loosing faith in the company.
We are what makes your company , without us customers you're nothing ......remember that !
14-04-2018 10:01 PM in
So .... my phone dropoed twice today to the same person and actually ended the call , so I sent a report in and phone samsung Tec, they confirmed the issues we are having and have said it's been there number one priority to sort and they have just released a new update to address this issue and believe this to work , the updates will filter down to everyone but can take longer than others because the network provider has to forward them on , if you haven't got it in a few days contact your network provider and ask for the new update.
I really don't know why samsung haven't contacted us individually and informed us , it can't be hard to do , just a text apologising and keeping us informed would be a start .
I hope someone from samsung is reading these posts and letting the top dogs at samsung know we are loosing faith in the company.
We are what makes your company , without us customers you're nothing ......remember that !
14-04-2018 10:15 PM in
What country are you in Kezuk? I've been speaking with Samsung today and despite me sending them links to the articles online outlining the problem, they still wouldn't admit it to me. They really need to be more transparent with their customers. They are not doing themselves any favours.
14-04-2018 10:32 PM in
I'm from the UK , it took a bit of straight talking with the Tec guy for him to admit it but as soon as he did he said that it's there number one priority ......
14-04-2018 10:34 PM in
@Perivale wrote:What country are you in Kezuk? I've been speaking with Samsung today and despite me sending them links to the articles online outlining the problem, they still wouldn't admit it to me. They really need to be more transparent with their customers. They are not doing themselves any favours.
I'm from the UK , it took a bit of straight talking with the Tec guy for him to admit it but as soon as he did he said that it's there number one priority ......